Refund Policy

Our Commitment to You

At Overvuehq IPTV, we prioritize the quality of our IPTV subscription offerings. This policy explains the conditions under which refunds may be provided, ensuring a clear and equitable process for all clients.

Refund Eligibility

You might be entitled to either a total or partial refund based on these conditions:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, please follow these guidelines:

Connect with our support team using Contact page.
Utilize the email subject: 'Refund Request'.
Make sure to include your full name, the email associated with your subscription, and your request reason.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Request

Hello,

I am contacting you to seek a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Summarize your reason for this request, like technical difficulties, duplicate payments, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Support team reviews the case.
Same day after approval The refund is now initiated to your original payment method ({Payment Gateway 1} / {Payment Gateway 2}).
5–10 business days Funds depend on your bank or issuer.

You will get an email notification at every stage. Response durations might lengthen on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be processed in these situations:

You feel unhappy with the content or list of channels.
Your internet connection is not fast enough for streaming content.
You have contravened our Terms of Service, for instance, account sharing.
The geo-blocking challenges in your location are sadly out of our reach.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Refunds are typically processed within three business days after approval, but the funds might take five to ten business days to show up in your account, depending on your bank or payment provider. For updates, please contact support.

In most cases, refunds due to a change of mind are not available after the first 7 days. We suggest reviewing our features thoroughly and contacting us with any questions before subscribing. For full details, check our Refund Policy or reach support.

Subscriptions will renew automatically. If you forget to cancel before your renewal date, please contact us as soon as possible. Renewal refunds are considered on a case-by-case basis. Read more in our Terms.